Associate, Merchant Strategy & Operations

Doordash - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Food Services and Drinking Places

About the position

As an Associate on DoorDash's Merchant Strategy & Operations (S&O) team, you will drive impact by improving platform reliability & scalability, and improving merchants' experience. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role, you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash's core business, with a focus on existing Merchant success and solving high pain and high-impact problems. On the Merchant team, you'll get to the lowest level of detail by partnering with our Engineering, Product, Sales, and Finance teams. You will also analyze our data to develop hypotheses for new ways to achieve your goals. You'll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you'll also make sure to capture the Merchant voice in everything we do.

Responsibilities

• Drive impact by improving platform reliability and scalability.
• Enhance merchants' experience on the platform.
• Solve complex problems by analyzing details and executing quickly.
• Collaborate cross-functionally with Engineering, Product, Sales, and Finance teams.
• Analyze data to develop and test hypotheses for improvement.
• Capture the Merchant voice in all initiatives.

Requirements

• 1-3 years of experience in consulting, strategy, operations, technology, or related fields; high-growth or early-stage startup experience is a plus.
• Bachelor's degree or higher.
• Strong analytical skills with the ability to use both quantitative and qualitative data; SQL experience is preferred.
• Ownership mentality with a focus on first principles thinking.
• Ability to tackle ambiguous problems with passion and creativity.
• Strong communication skills, able to distill complex topics for stakeholders at all levels.
• Ability to create and execute plans to achieve goals.