Associate Field Services Technology Manager

Hilton•Lihue, HI

8d•$65,000 - $95,000•Onsite

About The Position

This role is located in Lihue, Kauai, Hawaii (supports the Hale Hokuala). This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Americas Field Services West team reporting to the Director of Technology Field Services, you will support projects including opening new hotels and all the systems involved in doing so.

Requirements

Professional work experience in Technology or related field
Experience working in IT field support, desktop support, or an onsite technical support environment
IT field (Telecom, Technology) experience in the hospitality, retail, or related industries
Willing to work flexible hours, including early mornings, evenings, weekends, and on-call based on business needs.
Travel potentially 20% of the time

Nice To Haves

Bachelor's Degree, or Associate's Degree plus six (6) + years of Technology related experience, or High School Degree/GED plus ten (10) + years of Technology related experience
Three (3) + years of work experience in Technology or a related field
Two (2) + years of experience in Hospitality, Operations, and/or IT support roles
CompTIA, Cisco or Microsoft certifications
Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail

Responsibilities

Provide IT and Telecom support for the Hale Hokuala and Hawaii/West Hotel team members.
Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
Troubleshoot problem areas promptly and accurately.
Communication and close collaboration with our Field Services Teams Members is critical for success.
Collaborate and work closely with our Field IT Team within the Hawaii/West/SouthWest Area.
Attend scheduled meetings with our entire West Team and other Field Services team meetings.
The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan