Associate Director

$82,100 - $100,000/Yr

Aon - Bannockburn, IL

Full-time - Manager

Hybrid - Bannockburn, IL

Professional, Scientific, and Technical Services

About the position

Aon is looking for an Associate Director in Bannockburn! As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Associate Service Center within Aon Risk Solutions in Bannockburn, IL. As an Associate Director, you will report directly to the Director of ACS Client Services, and manage the workflow of a team of 8-10.

Responsibilities

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
• Make employment decisions, evaluate and reward staff performance, recommend training and development opportunities.
• Ensure team is resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries.
• Schedule and organize personnel to accommodate workflow; distribute work assignments to specialists based on specific levels of expertise.
• Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables.
• Validate staff members are performing the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates, resolve premium account discrepancies, initiate endorsements, process vehicle suspensions and process other client requests.
• Follow-up with specialists for status on large overdue financial items from Brokers, Account Executives and/or Account Specialists and report on the status for month and quarter close.
• Ensure specialists keep the system of record accurate and current. Proper maintenance of documentation in electronic management system.
• Assist specialists in developing effective relationships with outsourced providers. Coordinate activities with other internal units as required to meet customer expectations.
• Review specialist performance to determine if client fulfillment is in accordance with client's expectations as it relates to timeliness and accuracy of deliverables.
• Help team members and colleagues troubleshoot and resolve client issues around ACS deliverables.
• Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues.
• Participate in office and client visits. Participate in the development of client solutions with Resident Managing Directors, Originators and Account Executives.
• Routinely confer with the team to ensure they are properly supported and provided with appropriate tools and training.
• Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
• Develop, interpret, and ensure the consistent application of department policies.
• Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and handle their resolution.

Requirements

• At least 5 years insurance/accountancy/management experience with sufficient proven experience in managing teams.
• Evidenced leadership skills.
• Excellent interpersonal, oral and written communication skills.
• Good technical knowledge of insurance, reinsurance and/or the captive and insurance management industry along with a reasonable knowledge of accounting, taxation and legal issues relating to captives.
• An eye for detail and able to provide an overview of wordings, contracts etc.
• Excellent organizational skills and ability to plan team deliverables and work to deadlines.
• Ability to work effectively with the rest of the office Management team.
• Understanding of the impact of operational/business strategy and operational plans.
• Enthusiastic, self-motivated and display initiative.
• Focused on client service needs in order to achieve client service excellence.

Benefits

• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Medical, dental and vision insurance.
• Various types of leaves of absence.
• Paid time off, including 12 paid holidays throughout the calendar year.
• 15 days of paid vacation per year.
• Paid sick leave as provided under state and local paid sick leave laws.
• Short-term disability and optional long-term disability.
• Health savings account.
• Health care and dependent care reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Optional personal insurance policies.
• Adoption assistance.
• Tuition assistance.
• Commuter benefits.
• Employee assistance program that includes free counseling sessions.