Associate Director, Solutions Enablement
Omnicom Media Group - New York City, NY
posted 20 days ago
About the position
The Associate Director for Solutions Enablement role will bridge the gap between workforce/workflow solutions and agency client teams, and to ensure seamless delivery of our internal solutions that align with client objectives and maximize ROI. They will operate as part of the Solutions department while also being an extension of the agency transformation team to deploy, enable and maintain key OMG initiatives. Reporting to the Director of the Solutions Enablement, the Associate Director for Solutions Enablement embodies our transformation mindset to support all deployment objectives for their respective agency at OMG North America. The role entails fostering collaboration across agency teams to deliver quality work, support the process engineering team to design process optimizations, and archive retrospective learnings for future success. The ideal candidate is confident, adaptive, energetic, inquisitive, and a self-starter; passionate and driven while having great attention to detail; a clear and confident communicator, proactive in their approach and able to plan to mitigate risk. This role is for someone who is truly dynamic, highly personable, and capable of delivering better business outcomes. Comfortable working independently and with a group of varied senior and junior colleagues, and able to adjust priorities without skipping a beat.
Responsibilities
- Act as a liaison between the Agencies and Solutions Development teams to ensure alignment on goals and deliverables
- Provide feedback to enhance solutions developed
- Develop and execute a deployment strategy for transformation initiatives, focusing on efficient rollouts, minimal disruption, and adherence to timelines
- Implement change management strategies, including training sessions and support, to ensure that employees are equipped and engaged with the new processes or systems
- Create and deliver training materials, workshops, and enablement programs for internal teams
- Conduct regular knowledge-sharing sessions to ensure teams are updated on new tools, platforms, and methodologies
- Identify potential deployment risks and develop strategies to manage them, maintaining continuity during the transition
- Leverage data to inform future strategies and identify opportunities for process improvements
- Provide clear communication and support to teams affected by the deployment, maintaining transparency and engagement throughout the transition
- Develop case studies, best practices, and reports to highlight successful campaigns and learnings
- Monitor adoption metrics and gather feedback from employees to assess the effectiveness of the deployment and make adjustments as needed
- Partner with teams to evaluate performance and recommend optimizations
Requirements
- Excellent communication skills
- Strong understanding of the digital advertising ecosystem, including media workflows
- Ability to translate client workflow needs into solutions and/or features
- Strong interpersonal and collaboration skills; team player with stakeholder management experience
- Impeccable time management and organizational skills
- Ability to take a bigger picture strategic perspective, balanced with an eye for details and a willingness to roll sleeves up to get the job done
- A consummate, proactive communicator, both verbally and in writing
- Creative, strategic thinker with the ability to use both data and intuition to inform decisions
- Excellent Project Management and organizational skills, with the ability to prioritize and manage multiple initiatives
- 7-12 years of relevant experience, preferably in a media agency or consulting firm
Benefits
- health insurance
- vision insurance
- dental insurance
- 401(k)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- vacation days
- sick days
- personal days
- paid parental leave
- paid medical leave
- STD/LTD insurance benefits
