Associate Director, Creative Operations
About The Position
We are seeking an Associate Director of Creative Operations with a proven record of turning creative ambition into reliable execution. As a senior leader on Zeta’s Engagement & Impact team, you will own the systems, processes, and workflows that move creative, marketing, and communications work from concept to reality—ensuring quality, clarity, and consistency at scale. You will serve as the operational owner of creative delivery, partnering closely with creative and communications leaders to protect creative intent while translating priorities into executable plans. This role ensures that Zeta’s brand and storytelling show up with integrity across every touchpoint. In this role, you will be responsible for delivering: A clear intake and prioritization system that balances creative ambition with capacity, timelines, and impact End-to-end project plans for major initiatives—including campaigns, enrollment moments, family communications, brand launches, school openings—with defined milestones, owners, dependencies, and decision points A centralized production calendar providing real-time visibility into creative, marketing, and communications work, surfacing risks and tradeoffs early Defined workflows and review processes that preserve creative intent from concept through final execution, reducing rework and last-minute urgency Reliable communications workflows for internal, executive, and family-facing messaging, including review paths and approval checkpoints Active stewardship of creative quality, partnering with leaders to uphold craft, clarity, and brand standards through delivery Effective vendor and partner management across physical, digital, and experiential work Ongoing process improvements that strengthen throughput, reduce friction, and support scale without sacrificing coherence While this position does not set creative or communications strategy, it plays a critical role in safeguarding creative vision—making it executable, repeatable, and durable across the organization.
Responsibilities
- A clear intake and prioritization system that balances creative ambition with capacity, timelines, and impact
- End-to-end project plans for major initiatives—including campaigns, enrollment moments, family communications, brand launches, school openings—with defined milestones, owners, dependencies, and decision points
- A centralized production calendar providing real-time visibility into creative, marketing, and communications work, surfacing risks and tradeoffs early
- Defined workflows and review processes that preserve creative intent from concept through final execution, reducing rework and last-minute urgency
- Reliable communications workflows for internal, executive, and family-facing messaging, including review paths and approval checkpoints
- Active stewardship of creative quality, partnering with leaders to uphold craft, clarity, and brand standards through delivery
- Effective vendor and partner management across physical, digital, and experiential work
- Ongoing process improvements that strengthen throughput, reduce friction, and support scale without sacrificing coherence
Benefits
- Comprehensive and affordable medical, dental, and vision plans
- Flexible spending accounts for eligible medical purchases and commuter expenses
- 403(b) retirement plan; Zeta offers matching contributions toward your savings
- Competitive compensation
- Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it's up to you!)
- 4 live therapy sessions per month through Talkspace, and a free Headspace subscription
- MacBook Air, and specified monthly reimbursement for use of mobile phone
- Fully stocked teacher workrooms with favorite snacks and Nespresso machine
- Zeta swag, team outings, and NYC's finest sweet treats
- Books for professional development
- Clear pathway to professional growth
- Consistent feedback and support from managers and teammates
- Community Circle practice to build and strengthen our sense of team
- Interactive Mindfulness and DEIJ programming
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
