Associate Director, Commercial Card Solutions, Global Transaction Banking

Scotiabank•Toronto, ON

6d•Hybrid

About The Position

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank, supporting Small Business, Commercial, and Corporate clients with treasury management solutions and a best-in-class service model. As businesses evolve their digital capabilities and operating models, their payment needs change. GTB offers a comprehensive suite of innovative banking solutions to help clients achieve operational efficiencies, streamline payments, improve working capital, and mitigate financial risk. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, and is seeking top talent. The Associate Director, Commercial Card Solutions, North America will act as expert advisory support for the Sales team when offering commercial cards products to the Bank’s Corporate and/or Commercial customers. Commercial Card products include Commercial Card for Travel & Entertainment, Procurement, One Card, and Virtual cards. This role also involves assisting the Commercial Card team, partners, and customers by ensuring appropriate strategies, business plans, and initiatives are executed in a timely fashion, adhering to all governing regulations, risk management guidelines, and internal policies. The role requires coordinating and leading efforts with internal partners and directly engaging with teammates, partners, and clients for technical/in-depth product discussions, solution viability assessments (including integrations and set-up), processing documentation, and data distribution. Accountability for all client-facing documentation and client business reviews related to Commercial Cards is also key. A thorough understanding of competitor offerings and industry trends is necessary to ensure competitive positioning of Commercial Card products. Building and maintaining strong working relationships with Scotiabank partners and internal stakeholders is crucial.

Requirements

Minimum of 3-5 years in the commercial card and/or payments industry, and/or client facing sales in financial services.
Minimum bachelor’s degree in business or related field.
Proven ability to be detail oriented in documentation and client facing materials.
Must be an experienced professional with exceptional interpersonal, leadership, negotiation, strategic influencing and business development skills.
Requires a thorough understanding of the commercial card market as well as industry and competitor offerings.
The position has ongoing deliverables with tight deadlines.

Nice To Haves

Industry designation (e.g. CPCP) an asset.

Responsibilities

Work with the Director, Commercial Card Product and Sales partners in the review of client presentations and proposals in conjunction with the proposal writing team/product/pricing, customizing the Bank’s standard formats to meet client’s unique needs.
Act as a Commercial Card Subject Matter Expert in client relations, from leading Product presentations to prospects, to supporting in program management and growth of existing client.
Look for opportunities to make suggestions to continually improve processes and team/client satisfaction metrics.
Gather, monitor and summarize client feedback to optimize how products are presented. Using said feedback, inform the roadmap of product development partners.
Ensure program renewals are tracked and followed for resign.
Support in RFP answers, partnering with Sales, and Product Market Management.
Assist in preparing the documentation required to support new Commercial Card programs or changes to existing programs.
Coordinate efforts with the client and various internal partners, including Pricing, Product, Operations to ensure Commercial Card and related services/products are fulfilled as per customer expectations by providing consistent accuracy of information.
Track onboarding and service requests of critical clients to ensure bottlenecks or delays are promptly escalated with a plan to resolve.
Help resolve/escalate service-related matters raised by critical clients.
Ensure clients receive best-in-class support from all client facing teams, and escalate accordingly if roadblocks or delays seem likely.
Serve as a subject matter expert to all teams internally, providing the E2E business perspective to specialized operations teams, and inversely presenting the operational perspective to Sales and.