Associate Director / Assistant Executive Director

Pyramid Healthcare•Dallas, PA

6d•Hybrid

About The Position

The Associate Director supports the Executive Director in overseeing program operations, growth initiatives, and performance outcomes across assigned services. This role partners with leadership to enhance program development, support staff training and onboarding, ensure regulatory compliance, and drive census and referral growth. The Associate Director collaborates across clinical, operational, and business development teams to strengthen referral relationships, support quality initiatives, and ensure programs meet organizational goals and performance standards.

Requirements

Bachelor’s degree in Behavioral Health, Social Work, Business, Marketing, or related field required
Knowledge of behavioral health and substance use disorder treatment systems and levels of care
Understanding of referral sources, funding streams, and managed care processes
Knowledge of regulatory and accreditation standards (e.g., CARF)
Strong organizational, problem-solving, and analytical skills
Ability to manage multiple priorities and support program growth initiatives
Strong interpersonal and relationship-building skills
Effective communication and collaboration across teams
Proficiency in Microsoft Office and CRM systems
Ability to work independently and as part of a team

Nice To Haves

Master’s degree in a related field preferred
Minimum of three (3) to five (5) years of experience in behavioral health, substance use disorder, or mental health services preferred
Experience in program operations, community relations, admissions, or business development preferred
Experience in a clinical role (e.g., Counselor, Assessor) or direct client care preferred

Responsibilities

Partner with Executive Directors and leadership teams to support program operations, development, and expansion across assigned services.
Assist with recruitment, interviewing, and onboarding of clinical and program staff.
Support training and professional development initiatives for program staff.
Collaborate with leadership to ensure compliance with regulatory, licensing, and accreditation standards (e.g., CARF).
Assist in monitoring program performance, quality metrics, and key performance indicators (KPIs).
Support audits, reporting processes, and quality improvement initiatives across programs.
Develop and maintain relationships with referral sources, including schools, community partners, and external stakeholders.
Attend community events, meetings, and networking opportunities to support program visibility and growth.
Partner with admissions and operations teams to support census growth and program utilization.
Assist in developing and implementing marketing strategies and materials to support program services.
Maintain and utilize CRM systems to track referral activity and support business development efforts.
Prepare reports and presentations related to program performance, growth initiatives, and service outcomes.
Provide support to programs to identify and resolve operational challenges and improve efficiency.
Collaborate with multidisciplinary teams to understand program needs and support service delivery.
Participate in leadership meetings, supervision calls, and organizational initiatives as required.
Must exercise discretion and maintain confidentiality with regard to all company information.
Completion of all required trainings as designated by the company and accreditation/licensing entities.
Other duties as assigned.
May provide oversight, guidance, and support to program staff and assist with supervision-related activities as delegated by the Executive Director. Supports hiring, onboarding, and staff development efforts but may not have direct supervisory authority depending on program structure.