Associate Customer Success Manager, Growth - Audit
About The Position
As an Associate Customer Success Manager, you will manage a post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You’ll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success. In the role of Associate Customer Success Manager, you will: Own post-sale relationships for a portfolio of smaller accounts. Drive product adoption, usage, and satisfaction through proactive engagement. Monitor customer health and usage trends to identify risks and opportunities. Conduct regular check-ins and success reviews to ensure value realization. Collaborate with internal teams to resolve issues and support renewals. Maintain CRM and Customer Success tools for visibility and accountability. Contribute to scalable processes and content that enhance the CS function.
Requirements
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
- Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.
Nice To Haves
- 1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred.
Responsibilities
- Own post-sale relationships for a portfolio of smaller accounts.
- Drive product adoption, usage, and satisfaction through proactive engagement.
- Monitor customer health and usage trends to identify risks and opportunities.
- Conduct regular check-ins and success reviews to ensure value realization.
- Collaborate with internal teams to resolve issues and support renewals.
- Maintain CRM and Customer Success tools for visibility and accountability.
- Contribute to scalable processes and content that enhance the CS function.
Benefits
- Flex My Way workplace policies
- Career Development and Growth opportunities
- Grow My Way programming
- Skills-first approach to learning and development
- Comprehensive benefit plans
- Paid leave
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
