Associate Customer Relationship Manager

TriNet•Dublin, CA

11h•$63,600 - $128,750•Hybrid

About The Position

TriNet is seeking a self-motivated individual to provide support to our high-volume client base focusing on customer satisfaction and retention. The role acts as a retention expert and influences retention outcomes for an assigned portfolio to ensure quality solutions. The individual will work collaboratively with internal partners such as Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience, ensure that all interactions and deliverables support the customer's business, and identify new business opportunities.

Requirements

Bachelor's Degree or equivalent experience preferred
Typically 2+ years of experience
Self-directed and ambitious - implements new ideas or potential solutions without waiting for others to take action or to request action.
Unwavering positive demeanor.
Outstanding interpersonal skills.
Excellent communication both written and verbal.
Open minded and patient.
Ability to prioritize quickly
Comfortable working in a fast paced and client driven environment.
Ability to quickly establish relationships and interact with business owners, executives and managers.
Continuous follow-up and follow-through with clients.
Proficient in Microsoft Office Suite (Word, Excel & PowerPoint).

Responsibilities

Provides support and guidance to clients (SMBs) daily
This role is largely reactive with some proactive outreaches
This role will have larger books of business with less touch points
Engages in pricing and contract negotiations to secure agreement.
Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships
Identifies client service opportunities and coordinates the execution of those services as appropriate.
Partners closely with the Customer Engagement teams for an improvement in service level
Performs other duties as assigned
Complies with all policies and standards