Associate Creative Director

About the position

This position at our Portland photography studio will be a key liaison between clients and photo studio operations, ensuring a seamless workflow that consistently exceeds client expectations. Primary responsibilities include enhancing the client experience with RRD through exceptional service, a positive attitude, a sense of urgency, clear communication, and utmost professionalism. Ensuring account satisfaction and service excellence is paramount. We seek a team player who is willing to assist wherever needed and contribute to the overall success of our studio.

Responsibilities

• Manage assigned accounts, including complex, high-volume, and high-profile customer accounts with minimal supervision.
• Attend weekly client meetings, take detailed notes, and follow up on all action items.
• Collaborate with the producer to manage the photography production schedule, ensuring client deadlines and budgetary requirements are met.
• Communicate production roadblocks and scheduling issues internally, and work towards resolutions promptly.
• Oversee client divisional banner requests, ensuring accurate scheduling and timely delivery of final assets within the client's deadline.
• Create and distribute weekly status reports, summarizing completed assets and their final locations within the client's Digital Asset Management (DAM) system.
• Provide support for on-set clients and talent.
• Track photography projects from the client's briefing kickoff through the production and delivery process, coordinating with the producer to ensure all assets are captured and delivered on time.
• Collect and manage billing information, maintaining accurate billing worksheets for each period.
• Identify, communicate, and resolve any issues that may arise.
• Work effectively in a team environment, offering assistance wherever needed, including tasks such as shopping and file transfers.
• Deliver exceptional customer service by consistently meeting client needs, swiftly resolving challenges, and exceeding expectations.
• Responsible for photography data collection and analysis to increase potential for volume efficiencies.
• Adhere to ethical business practices in dealings with customers, employees, vendors, suppliers.
• Leads photography team and will have direct reports.

Requirements

• Bachelor's degree and 10+ years of experience with 5+ years of high-volume photo production experience.
• Excellent interpersonal skills with a proven track record of developing and maintaining strong client and internal team relationships.
• Superior communication skills, both written and verbal, with a strong ability to listen and understand.
• Strong negotiation skills.
• Proficient problem-solving abilities.
• Positive and friendly attitude with the capability to manage diverse personalities.
• Highly flexible and adaptable.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts