Associate Clinical Specialist, Pain Interventions- Fort Wayne, IN

About the position

At Medtronic, the Associate Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district. This is a field-based position.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
• Provides clinical support in surgeries, re-programming's, troubleshooting and follow ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on products and therapies
• Assists Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Accountable for placing orders with customer service for pending purchase orders and product replacement
• Expected to work with materials management to collect POs for cases covered within the territory/district
• Responsible for managing inventory provided for case coverage
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
• Partners with sales representatives to achieve business goals set forth within the territory/district
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
• Manages business expenses and budget effectively and in given timeframe
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Completes all new hire therapy trainings as directed by medical education
• Completes all corporate compliance training prior to date due
• Ability to be flexible with schedule while working and/or attending clinical events
• Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager

Requirements

• A High School Diploma or GED with a minimum 4 years of clinical or medical sales experience; or
• An Associate's Degree with a minimum 2 years of clinical or medical sales experience; or
• A Bachelor's degree

Nice-to-haves

• Bachelor's degree in a health care related field
• Master's degree
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understands basic reimbursement and healthcare environment
• Excellent organizational skills and ability to work under pressure

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan