About the position
The Clinical Associate Representative will provide technical and clinical support for the AQUABEAM Robotic System and provide surgeon and staff training, in-service support, and clinical assistance for existing and potential customers. This role may also be responsible for field service support including system installations and repairs and making software upgrades. At the core of this role, we are looking for an individual with the ability to manage very complex surgical procedures and sophisticated robotically assisted operations in the operating room. This requires a high level of management, attention to detail, and the ability to orchestrate multiple professionals all at once. The Clinical Associate Representative will also work to create competency, comfort, and expertise with all PROCEPT BIOROBOTICS technologies among physicians and support staff. The ideal candidate works well in a team environment and can exercise independent judgment in planning, organizing, and performing their work. The role will also work closely with various Procept teams on system modifications or execution of any field-based requirements specific to the AQUABEAM Robotic System.
Responsibilities
- Provides medical professionals with product training, support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
- Works closely with the Clinical Specialist, Professional Education and Sales & Marketing team to design, develop and facilitate training for sites and internal and external customers.
- Ensures Professional Education programs run efficiently, are effective and compliant to our regulatory standards.
- Provides instruction to surgeons and participants in formal classroom and field settings.
- Troubleshoots product issues in the field and respond to staff and customer product issues.
- Supports the team to ensure presentations are consistent with PROCEPT BioRobotics' goals and objectives and in compliance with PROCEPT BioRobotics' indications for use.
- Provides customer feedback to Marketing on product design and customer utilization needs.
- Builds a strong clinical background and understanding with the ability to support Surgeons and Healthcare Professionals.
- Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
- Understand and adhere to the PROCEPT BioRobotics EHS policy.
Requirements
- Bachelor's degree from accredited reputable institution
- 1 - 2 years of sales experience preferred
- Ability to travel upwards to 75% (primarily domestic)
- Solid knowledge in science and medical devices industry
- Computer proficiency in Microsoft Office
- Outstanding communication skills (clear and concise in all forms of communications)
- Ability to function effectively across many departments
- Maintain strong attention to detail
- Ability to handle multiple assignments and effectively adapt or change priorities as needed
- Creative problem-solving skills and the willingness to take calculated risks and act decisively
- Ability to extract and position key data elements from clinical studies that support safety and effectiveness in a concise, compelling manner
- Excellent interpersonal and presentation skills with the ability to persuade in a credible fashion.
Benefits
- Comprehensive benefits package including full medical coverage
- Wellness programs
- On-site gym
- 401(k) plan with employer match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
- Flexible or paid time off
- Paid parental leave
- Paid holidays
