Associate Account Manager, Hybrid, Express Scripts

Cigna - Danbury, CT

Full-time - Entry Level

Hybrid - Danbury, CT

Insurance Carriers and Related Activities

About the position

As the Associate Account Manager at Express Scripts Inc. (ESI) within the Health Plans Division (HPD), you will play a crucial role in supporting the Account team for your assigned client. This position is designed for individuals who are eager to contribute to client satisfaction and operational excellence. You will be responsible for providing client-facing support, managing non-standard reporting, submitting client access requests, and assisting with benefit setup and project support as needed. Your primary focus will be on executing client-specific operational deliverables, identifying service trends, and supporting operational needs and issue resolution. To thrive in this role, you will need to collaborate effectively with the Account Manager, Account Executive, and Clinical Account Executive to ensure that the entire Book of Business is serviced successfully. Your performance will be measured by the satisfaction of both the Account Team and the clients you serve. You will assist the Account Management team by maintaining ownership of assigned service and operational deliverables, ensuring that operational excellence is achieved. In addition, you will monitor and identify service trends to facilitate immediate resolution of any service issues. Your responsibilities will also include assisting with both standard and non-standard reporting and analytics, handling client access requests, administrative invoice inquiries, and conducting billing and rebates research. You will be the voice of the client within Express Scripts, driving continuous service improvement and accountability while coordinating deliverables with internal operational departments to ensure client satisfaction and loyalty.

Responsibilities

• Provide client-facing support to the Account Management team.
• Maintain ownership for assigned service and operational deliverables to ensure operational excellence.
• Monitor and identify service trends for immediate resolution of service issues.
• Assist with standard and non-standard reporting and analytics as needed.
• Handle client access requests and administrative invoice inquiries.
• Conduct billing and rebates research.
• Collaborate to resolve operational/service-related issues and escalate when appropriate.
• Serve as the voice of the client to drive continuous service improvement and accountability.
• Coordinate deliverables with internal operational departments to ensure client satisfaction.

Requirements

• Bachelor's degree in a related field or 8 to 11 years of relevant experience.
• Strong PC skills, including proficiency in Microsoft Office products.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem-solving skills.

Benefits

• Comprehensive health-related benefits including medical, vision, and dental coverage.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.