Assistant Vice President, Operations Manager (MADE Campus)
About The Position
The Assistant Vice President (AVP), Operations Manager will support the day-to-day operations of the Bush Terminal/MADE campus in Sunset Park, ensuring the campus operates efficiently, safely, and in alignment with organizational standards. This role will serve as a primary onsite contact for operational activities and will independently manage and oversee daily campus operations, maintenance coordination, vendor services, tenant requests, and operational priorities with limited supervision. The AVP Operations Manager will work closely with internal teams, field staff, and third-party vendors to support operational readiness, maintenance coordination, campus events, and tenant occupancy needs. This position requires strong organizational, communication, and problem-solving skills, as well as the ability to work autonomously onsite, exercise sound judgment, and manage multiple priorities in a fast-paced environment. Flexibility to support nights, weekends, holidays, and emergency response coverage is required.
Requirements
- Bachelor’s degree in Facilities Management, Business Administration, or a related field, or equivalent experience.
- At least 5 years of experience in facilities operations, property operations, maintenance coordination, or building management.
- Demonstrated ability to work independently, make operational decisions, and manage onsite activities with minimal supervision.
- Proven ability to prioritize competing operational demands while maintaining a high level of accountability and responsiveness.
- Prior experience coordinating vendors, contractors, or field operations.
- Ability to communicate clearly and professionally in both written and verbal formats.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Valid driver’s license required.
- Availability to support occasional evening or weekend operational needs as required.
- Ability to establish New York City residency within 180 days of employment.
Responsibilities
- Independently oversee daily onsite operational activities and proactively address issues impacting campus operations, safety, or tenant experience at the Bush Terminal/MADE campus.
- Coordinate work orders, maintenance requests, inspections, repairs, and cleaning services.
- Assist with campus readiness activities, onboarding coordination, tenant occupancy preparation, and operational logistics.
- Monitor campus conditions and help ensure the property remains clean, safe, and well maintained.
- Track inventory levels and coordinate supply purchases as needed.
- Respond to tenant requests and assist with issue resolution in a timely and professional manner.
- Partner with Portfolio Management and other internal teams to communicate project updates and operational information.
- Assist with coordinating tenant move-ins and move-outs while ensuring compliance with building procedures and operational requirements.
- Coordinate with janitorial, security, maintenance, and specialty vendors to support daily campus operations.
- Monitor vendor performance and assist in ensuring service expectations are met.
- Help coordinate contractor scheduling, access, and operational activities onsite.
- Serve as a liaison between vendors, tenants, and internal stakeholders as needed.
- Track operational expenditures and support invoice processing and budget management activities.
- Support the preparation of operational reports, forecasts, and project tracking.
- Identify opportunities to improve efficiency and support cost-effective operations.
- Assist with maintaining operational and safety procedures across the campus.
- Support emergency response coordination and operational communication efforts when needed.
- Monitor operational issues that may impact building services or tenant operations.
- Exercise independent judgment in coordinating onsite resources, operational priorities, and response activities.
- Coordinate daily assignments and activities for field staff and mechanics.
- Support scheduling and operational coverage for onsite teams.
- Assist with monitoring work quality, productivity, and adherence to operational procedures.
Benefits
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits
- Flexible spending accounts for healthcare and dependent care
- Short term and long-term disability coverage
- 100% employer covered life insurance and supplemental life insurance coverage
- Up to 25 vacation days
- Floating Holidays and Summer Fridays
- Parental leave - up to 20 paid weeks
- Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
- Tuition Reimbursement program
- Continuing education and professional development
- Public Service Loan Forgiveness (PSLF) eligible employer
- College savings plan
- Backup childcare
- Gym membership discounts
- A Calm.com membership for mindfulness and mental health support
- Employee discounts through Plum Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
