Assistant Truck Service Shop Manager (371)

$38,480 - $45,760/Yr

TravelCenters of America - Waterloo, NY

Full-time - Mid Level

Waterloo, NY

1,001-5,000 employees

Administrative and Support Services

About the position

The Truck Service Assistant General Manager at TravelCenters of America plays a crucial role in supporting the General Manager in overseeing the marketing and operations of the Truck Service department. This position involves leading a team of technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers, ensuring high standards of customer service and operational efficiency. The Assistant General Manager is responsible for fostering a positive work environment, managing staff performance, and achieving financial objectives while adhering to safety standards.

Responsibilities

• Assist the General Manager in leading the Truck Service department's marketing and operations functions.
• Inspire and lead the team to meet and exceed company performance standards.
• Develop a trusting atmosphere conducive to receiving feedback from team members and guests.
• Recruit, hire, train, and retain high-quality team members according to company guidelines.
• Coach and performance manage staff according to company policy.
• Lead technicians through troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Conduct visual inspections to ensure all products and services are available.
• Help achieve financial objectives through effective management of people, product, service, and facility processes.
• Adhere to safety standards and follow company guidelines on vendor relationships.

Requirements

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Supervisory experience in convenience store, truck service, travel center, or related business activity preferred.
• Knowledge and understanding of the Truck Service business preferred.
• Excellent verbal and written communication skills.
• Ability to effectively communicate with other managers.
• Ability to work flexible hours including nights, weekends, and some holidays.
• A valid driver's license.

Nice-to-haves

• Experience in the Truck Service Industry (2 years preferred).
• Management experience (2 years preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)