About the position
The Museum of Modern Art is currently accepting applications for an Assistant Supervisor, Control Room Operator to manage the video management, access control room system, and the security operations center which is responsible for overseeing all the museum's locations. Additional responsibilities include: Communicates response to emergency situations with internal and external responders. Supervises, deploys, dispatches, and Security Officers. Monitors and reports all security and fire system (via the fire command) equipment and activations. Reports malfunctioning devices to Control Room Supervisor or Manager of Technical Systems and Operations. Tracks and distributes equipment to Security staff. Notes all daily activity and equipment distribution in the daily control room log. Tracks and communicates personnel call-offs of security staff to security management including reviewing security staff's compliance with attendance policies and alerting managers to any excessive use or perceived abuse. Frequently interacts with Security Supervisors and Managers, plus internal/external contacts (e.g., Special Events department) i.e., reporting alarm activations, medical emergencies and unusual activity. Communicates closely with on-duty Security Supervisors and Managers regarding situational awareness of building operations and issues. Communicates clear and concise information via, radio, telephone, and e-mail to include incident notifications i.e., medical, art incidents, etc. Collaborates with on-site Fire Safety Director and the fire command center regarding fire system status and pending issues. Ensures required communication and documentation are complete as it relates to daily operations/audits. Maintains the safety and security of confidential information and data. Provides first-level troubleshooting of security system and hardware issues. Reports security system and technical issues to Manager, Security Technology and/ or the Control Room Supervisor on duty. Resolves minor problems or issues and provides suggestions for improvement. Performs any other duties reasonably related to the functions described above, including exterior facility patrols, escorting contractors/vendors, etc.
Responsibilities
- Communicates response to emergency situations with internal and external responders.
- Supervises, deploys, dispatches, and Security Officers.
- Monitors and reports all security and fire system equipment and activations.
- Reports malfunctioning devices to Control Room Supervisor or Manager of Technical Systems and Operations.
- Tracks and distributes equipment to Security staff.
- Notes all daily activity and equipment distribution in the daily control room log.
- Tracks and communicates personnel call-offs of security staff to security management.
- Reviews security staff's compliance with attendance policies and alerts managers to any excessive use or perceived abuse.
- Frequently interacts with Security Supervisors and Managers, plus internal/external contacts.
- Communicates closely with on-duty Security Supervisors and Managers regarding situational awareness of building operations and issues.
- Communicates clear and concise information via radio, telephone, and e-mail.
- Collaborates with on-site Fire Safety Director and the fire command center regarding fire system status and pending issues.
- Ensures required communication and documentation are complete as it relates to daily operations/audits.
- Maintains the safety and security of confidential information and data.
- Provides first-level troubleshooting of security system and hardware issues.
- Reports security system and technical issues to Manager, Security Technology and/or the Control Room Supervisor on duty.
- Resolves minor problems or issues and provides suggestions for improvement.
- Performs any other duties reasonably related to the functions described above, including exterior facility patrols, escorting contractors/vendors.
Requirements
- Two or more years experience providing control/command room and technical/security system support.
- At least three to five years experience in the security or law enforcement field.
- At least one year of report writing experience.
- Experience in cultural, educational, or large public access locations preferred.
- Demonstrated knowledge of security practices, including emergency response.
- Experience utilizing various software applications, including MS Word and Excel and Google search engines.
- Basic first aid/CPR knowledge and AED certification.
- Applied knowledge of fire-life-safety systems, security access and intrusion systems, CCTV, and other related security devices.
- Ability to work a flexible schedule at multiple locations (Manhattan and Queens) as well as evening and overnight shifts.
- Must successfully complete a security threat assessment through the Department of Homeland Security.
Benefits
- Salary: $60,000 per annum.
