Assistant Store Manager

Lilly Pulitzer - Orlando, FL

Full-time - Entry Level

Orlando, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager at Lilly Pulitzer is responsible for achieving budgeted net sales, providing exceptional client experiences, and leading the store in the absence of the Store Manager. This role emphasizes growth and development, aligning with the company's core values and leadership qualities.

Responsibilities

• Drive sales by providing an exceptional client experience and supporting sales teams in actively focusing on clients.
• Partner with Store Manager to create action plans that achieve financial results and grow the business.
• Build strategies to increase sales, expand community reach, and curate strong teams in collaboration with the Store Manager.
• Utilize company training tools and digital platforms to drive sales.
• Understand the Lilly Pulitzer brand framework and demonstrate enthusiasm for the concept, client, and merchandise.
• Ensure client experience by demonstrating the Lilly Pulitzer selling culture.
• Resolve client-related issues positively as they arise.
• Build relationships with clients from greeting through post-sale contact.
• Oversee assigned division of responsibility and be accountable for results.
• Take ownership of the sales floor and sales team to prioritize client experience.
• Share feedback regarding inventory needs, client insights, and team performance with Store Manager and corporate partners.
• Communicate company initiatives and announcements to the store team.
• Motivate staff by promoting a team atmosphere and providing consistent feedback to the management team.
• Provide coaching with clear, concise, and actionable feedback.
• Assist with payroll process and recruiting efforts, including conducting interviews and onboarding new employees.
• Manage day-to-day operations in the absence of the Store Manager, including personnel and payroll management.
• Safeguard the assets of the store and maintain visual and operational standards.

Requirements

• A four-year college degree is preferred, but not required.
• 3-5 years of experience in the fashion or luxury retail industry.
• 2+ years of supervisory experience in the fashion or luxury retail industry.
• Proficient in achieving and exceeding sales goals.
• Ability to develop relationships with clients and colleagues.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip is a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Benefits

• Eligible for overtime pay
• Standard company benefits