Barnes & Noble - Chino Hills, CA
posted 3 days ago
About the position
As an assistant store manager (ASM), you enjoy working with people, are energized by your passion for books and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your SM on your ideas to ensure this experience and drive this through our people, actively participating in bookseller development. In your role, you ensure sales and profit through your ability to leverage resources which results in booksellers who can provide first-class service to our customers. As a leader, you work collaboratively with the team to ensure a store where booksellers are engaged doing what they love: talking about and selling books.
Responsibilities
- Focus on the look and consistent presentation of the store.
- Ensure customer satisfaction through effective decision-making.
- Communicate ideas consistently with the store manager.
- Participate in bookseller development.
- Leverage resources to ensure sales and profit.
- Collaborate with the team to engage booksellers.
Requirements
- Passion for books and customer service experience.
- Ability to work collaboratively with a team.
- Strong communication skills.
