ASSISTANT STORE MANAGER

About the position

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets, customers and each other is still who we are today. Come experience the passion and drive that makes Hollywood Feed a family. The Assistant Store Manager reports to the Store Manager and supports the manager with the aim of improving business performance and customer satisfaction and holding to Hollywood Feed’s #1 Policy 'Do what is right by the customer.'

Responsibilities

• Communicate openly and respectfully with supervisors, corporate office, and coworkers
• Work a minimum of 40 hours per week
• Complete 3 closing shifts per week
• Work 3 Saturdays per month
• Attend the annual Assistant Store Manager Meeting in person
• Ensure that all Hollywood Feed policies and procedures are being followed, including compliance with legal requirements
• Lead employees in the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees
• Demonstrate leadership by maintaining excellent customer service skills
• Lead employees in efficiently operating the store location by ensuring the team completes all daily tasks thoroughly and correctly
• Ensure positive, long-term customer relationships by modeling how to resolve issues, anticipate and address customer needs
• Reach out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence
• Work with Store Manager to support the business and store goals
• Execute administrative tasks thoroughly, correctly and timely
• Confirm daily sales reports and cash receipts; ensure monies are deposited regularly, and reports are submitted as prescribed by company policies
• Ensure Warehouse/Vendor orders are processed correctly when received, using the company point of sale system
• Research, analyze, communicate and correct discrepancies with the appropriate department
• Ensure that employees are thoroughly and accurately completing the required monthly cycle count and proactively doing weekly spot inventory counts
• Work alongside team to place and rotate merchandise to attract positive attention from customers
• Support the development goals for store employees
• Foster and cultivate a positive sales team with the expectation of growing store sales through proper training, communication, incentives, and empowering employees to take responsibility for their job and the store’s goals
• Support and encourage the conflict resolution process

Requirements

• High School Diploma or equivalent experience
• The love and dedication to animals is an essential requirement for Hollywood Feed’s culture
• Excellent verbal and written communication skills
• Ability to create and present ideas, and reports in various formats
• Ability to work both independently and collaboratively with employees
• Excellent time management skills with the ability to assign and delegate tasks
• Excellent organizational skills and attention to detail
• Must have a valid driver’s license and a minimum of 2 years driving experience (This time frame can include learner’s permit)