Assistant Store Manager

Tecovas - Dedham, MA

Full-time - Entry Level

Dedham, MA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information
• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell through and markdown cycles
• Maintain in-store marketing elements and accurate presentation of store collateral
• Work with store manager to ensure schedule is reflective of visual set times for product launches
• Partner with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Requirements

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency
• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Benefits

• Competitive salary
• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!
• Generous employee discounts!