Flying Tiger Copenhagen - Assistant Store Manager - Eaton Centre

Fox Group Canada Inc.•Toronto, ON

7d•CA$40,000 - CA$47,000•Onsite

About The Position

Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995 with a single store in Copenhagen. The brand has expanded to over 1,000 stores across 42 countries. Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, all designed to bring a sense of fun and surprise to everyday life. The store layout is intentionally maze-like, encouraging customers to embark on a "treasure hunt" experience, with at least 300 new items introduced each month. We are looking for an Assistant Store Manager who is an energetic, hands-on leader with a passion for retail, customer experience, and team development. The ideal candidate will support the Store Manager in all aspects of store operations while helping to drive sales, maintain operational excellence, and create a fun and inspiring environment for customers and team members alike. The Assistant Store Manager serves as a key leader on the sales floor, leading by example, coaching team members, and ensuring the successful execution of Flying Tiger Copenhagen’s brand standards and business objectives.

Requirements

Minimum 2 years of retail leadership experience, preferably in specialty, lifestyle, or high-volume retail environments
Previous experience as a Key Holder, Supervisor, Team Lead, or Assistant Manager preferred
Strong leadership and coaching skills with the ability to motivate and develop teams
Passion for customer service and creating memorable shopping experiences
Strong organizational and time management skills
Ability to multitask and thrive in a fast-paced retail environment
Commercial awareness with an understanding of sales drivers and store KPIs
Experience with inventory control, stock management, and merchandising standards
Comfortable using POS systems, retail technology, and Microsoft Office applications
Flexible availability, including evenings, weekends, and holidays as required
Ability to lift and move merchandise (up to approximately 50 lbs) as needed
Comfortable using ladders or step stools
Ability to perform physical tasks including bending, reaching, standing for extended periods, and carrying merchandise

Responsibilities

Support the Store Manager in leading all aspects of daily store operations and achieving business goals
Act as a brand ambassador, creating a welcoming, engaging, and fun shopping experience for customers
Lead by example in delivering exceptional customer service and product engagement
Assist in recruiting, onboarding, training, and developing team members
Provide coaching and performance feedback to store associates to drive engagement and results
Help drive store performance by monitoring and contributing to key performance indicators (sales, conversion, items per transaction, average basket value, and customer experience metrics)
Take ownership of the store in the Store Manager’s absence, ensuring smooth and efficient operations
Support the execution of visual merchandising standards, product launches, promotions, and seasonal campaigns
Assist with inventory management, stock replenishment, stockroom organization, and loss prevention initiatives
Ensure the store remains clean, safe, organized, and aligned with brand presentation standards
Support scheduling, payroll administration, and workforce planning to ensure appropriate staffing levels
Conduct team briefings and communicate company initiatives, product knowledge, and operational priorities
Process customer transactions accurately and efficiently using POS systems
Utilize the company’s mobile application to manage daily workflows, complete audits and checklists, document store standards, and support operational compliance
Monitor and support adherence to company policies, procedures, and health and safety standards
Perform opening and closing duties, including cash handling and keyholder responsibilities
Perform other related duties as assigned