Assistant Store Manager (E. Lakeview Rd.)

Oklahoma Goodwill•Stillwater, OK

5d•Onsite

About The Position

To manage the daily operations of donated merchandise in accordance with established business practices as mandated by the Agency’s policies, procedures, and budget projections in an assistant role. This role involves supervising shift leaders and store associates, managing budgets, ensuring customer service, maintaining store appearance, and assisting with sales and processing of items. The position requires adherence to all safety and security policies, accurate record-keeping, and the ability to adapt to a changing environment.

Requirements

3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production, or food services and/or demonstrated success and completion of Goodwill assigned training.
Prior retail experience or customer service/ relations experience.
Must be 21 years old.
Valid Oklahoma Driver’s License and Car Insurance Verification, required.
Must pass MVR check and maintain a good driving record.
Ability to speak, read and write the English language.
Reliable transportation and communication required.
High level of attention to detail.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to work on several projects at once.
Strong sense of internal and external customer service.
Good math and reading skills.
Strong time management skills and demonstrate adherence to timelines and schedules.
Good interpersonal skills: able to work well with a wide range of people.
Excellent employee relation skills.
Good follow-through on projects and deliverables.
Good problem-solving skills.
Demonstrate resourcefulness and ability to take initiative.
Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
Ability to complete and maintain: CPR and First Aid certifications.

Nice To Haves

High School diploma or GED, preferred.
Associate’s degree or completion of related retail management course work preferred.
Bilingual a plus.
Ability to transfer to any Goodwill of Central Oklahoma within the territory.

Responsibilities

Manage the daily operations of donated merchandise.
Manage budget and maintain expenditure in accordance with financial goals.
Hire, train, evaluate, motivate, and supervise all store personnel.
Comply with Agency policies and DGR standard operating procedures (SOPs) and safety and security policies.
Greet, assist, and provide excellent customer service to donors/customers.
Assist and resolve any complaints and communicate with the management team.
Maintain proficiency for tasks required in all workstations.
Monitor and maintain overall store appearance and housekeeping.
Perform and assist in all functions completed by store personnel.
Conduct monthly meetings with store employees and attend all required meetings and training.
Maintain all company records and reports accurately and in a timely fashion.
Assist in sales and processing of items.
Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
Adapt to growth and a changing environment within the Agency.
Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
Attend safety training and meetings and report on any unsafe work conditions, accidents, or injuries immediately.
Perform other duties and projects as required by management.