Assistant Store Manager (Harry Potter Chicago)

Spectrum - Chicago, IL

Full-time - Mid Level

Chicago, IL

Telecommunications

About the position

The Assistant Store Manager at Warner Bros. Discovery's Harry Potter Chicago store is responsible for maximizing customer engagement and overseeing various business segments. This role involves leading a team of brand specialists to enhance the guest experience, ensuring operational efficiency, and maintaining financial performance.

Responsibilities

• Assist the store manager with interviewing, onboarding, and training employees.
• Evaluate, coach, and counsel store employees to meet expectations.
• Conduct store staff meetings and attend all necessary meetings.
• Create staffing and zoning plans for all associates within the store.
• Serve as the lead point of contact for all employees in the store.
• Conduct yearly reviews and quarterly performance evaluations.
• Work closely with the store manager on strategies, core focuses, and procedures.
• Manage performance and utilize corrective actions as needed.
• Develop store succession plans with the support of the store manager and peers.
• Conduct discovery conversations to solve complex employee-related problems.
• Open and/or close the store, assign cash drawers, and complete financials, audits, and sales reports.
• Maintain a safe and clean work environment through coaching and education.
• Ensure team members understand product knowledge and standards.
• Escalate and place facility and technical tickets for maintenance and repair.
• Drive profitability in specific areas of responsibility within the store.
• Maintain store shrink to acceptable parameters and adhere to cash handling processes.
• Foster operational strategies to achieve store KPIs.
• Utilize customer insight to improve customer experience strategy.
• Oversee proper inventory levels within the store.
• Promote a positive and seamless guest experience and strategize on resolving guest-related issues.
• Work with store leadership to promote customer retention plans.

Requirements

• Minimum 4 years of experience in premium or high-volume retail management.
• Good understanding of business and financial concepts.
• Demonstrated ability to lead a team to drive results.
• Established time management, prioritization, and organizational skills.
• Ability to communicate clearly and effectively with a positive attitude.
• Proficiency with Microsoft Word, Excel, and PowerPoint.