Assistant Store Leader

Kroger - Prospect, KY

Full-time - Entry Level

Prospect, KY

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Assistant Store Leader plays a crucial role in supporting the store manager in overseeing all aspects of store operations, ensuring a positive customer shopping experience, and driving sales performance. This position involves managing daily operations, leading teams, and fostering a culture of customer service excellence while adhering to the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Assist store manager & associates in achieving a favorable customer shopping experience.
• Develop associate interest in customer service/relations to enhance Kroger's reputation.
• Lead teams in planning, implementing & executing merchandising/operating initiatives.
• Develop action plans/communications to associates based on Associate Insight survey results.
• Identify store opportunities and create action plans for implementation with department heads/store associates.
• Role model and demand the highest level of customer service, solving associate/customer issues.
• Manage total store operations in the absence of the store manager.
• Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets.
• Drive sales by collaborating with department managers to maximize sales & profits.
• Assist store manager in financial performance discussions regarding developing budgets.
• Analyze and respond to the competitive landscape within the district/division.
• Demonstrate inclusionary leadership and expect inclusive behavior from associates.
• Utilize coordinators/field staff to ensure store departments achieve sales/profit goals.
• Promote/support relationships with local community organizations.
• Assist in building relationships with union representatives if applicable.
• Communicate necessary information to associates for effective duty execution.
• Serve as a liaison to store/district managers on merchandising/operational plans.
• Assist store manager in staffing, reducing turnover & increasing retention.
• Provide timely performance feedback to department heads & associates.
• Assist with labor management & supply costs to meet targets.
• Ensure compliance with federal, state, & local laws/enterprise policies.
• Supervise and coach direct reports, completing performance reviews.

Requirements

• Minimum High school diploma/GED.
• 1 year of experience as department manager, service manager, or equivalent experience.
• Approval from store manager/district manager or direct manager.
• Desired retail management experience & knowledge of all aspects of store operations.
• Staff supervisory experience.