Assistant Service Center Manager

About the position

As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performing team capable of making the Valvoline Instant Oil Change (VIOC) service experience from the service experience of all other providers. In addition to working on cars and taking care of our guests, you will lead, train, and supervise hourly employees.

Responsibilities

• Perform oil changes and additional car maintenance services
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
• Deliver a positive first impression to each guest with a warm and friendly greeting
• Build trust and win repeat, loyal customers
• Support the SCM with inventory, labor management, and financial performance of the service center
• Mentor, lead, and train the team to optimize their development
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Become familiar with Environmental, Health & Safety compliance and other policies and procedures

Requirements

• Six months of supervisory experience required, preferably in a retail environment
• A friendly spirit and willingness to work as part of a customer-focused team, with effective interpersonal and oral communication skills
• Knowledge of cash handling, facility, and safety control policies and practices
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• Have full mobility and can twist, stoop, and bend
• High school diploma or equivalent
• English fluency in reading, writing, and speaking

Benefits

• Competitive pay and paid time off (PTO)
• Flexible work schedule: No late evenings or holidays
• Paid on-the-job training - No previous automotive experience is required
• Company-provided uniforms and tools
• Medical and prescription drug coverage
• 401(k) retirement savings plan with company match
• We promote from within - a commitment we are passionate about
• 50% discount on VIOC automotive services