Assistant Property Manager - Beach Properties of Hilton Head

About the position

The position involves assisting Property Managers in maintaining the highest quality of property inventory and ensuring homeowner satisfaction. Responsibilities include coordinating administrative duties such as scheduling, project coordination, and property reviews, as well as managing services like housekeeping and maintenance. The role requires extensive guest contact, necessitating a high level of customer service. Inspecting rental properties to ensure compliance with company standards and reporting maintenance issues are also key duties. The position demands adherence to federal laws related to Anti-Money Laundering and other assigned tasks.

Responsibilities

• Assist Property Managers with maintaining the highest level of quality of our property inventory
• Meet or exceed homeowner satisfaction goals as required
• Coordination of administrative duties such as scheduling, project coordination, property reviews, comment card follow-up
• Coordinate services including housekeeping, maintenance, bi-annual HVAC, annual preventive maintenance, property reviews, and comment card follow-up
• Maintaining Beach Properties company standards
• Extensive guest contact with a high level of customer service to be exhibited
• Inspect assigned rental properties to ensure units are being maintained per Beach Properties' standards
• Conduct departure, arrival, annual inspections and grading of all rental properties and prepare individual written reports to all owners based upon the results of this inspection
• Promptly report any maintenance or general housekeeping issues to the appropriate departments
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Other duties as assigned

Requirements

• Strong written and verbal communication skills
• Strong organization skills and attention to detail
• Ability to multitask in a fast paced, ever-changing environment
• Strong guest service and customer service skills
• Strong leadership and decision-making skills
• Knowledge of Excel, Word and other computer programs
• Ability to work weekends and holidays as necessary
• Valid drivers license, clean driving history, and reliable transportation

Nice-to-haves

• Hospitality and/or property management experience preferred