Assistant Office Manager

About the position

An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

Responsibilities

• Assist in managing the day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Lead the staff by guiding them to success through focused support and coaching
• Effectively communicate with patients, doctors, staff and various levels of management and corporate staff
• Answer inquiries through phone, email, and in person request
• Effective execution of Total Patient Experience (TPE)
• Develop and maintain a good working relationship with doctor/doctors associated with office location
• Enforce all corporate policies and procedures
• Reinforce TPE in an effort to enhance the customer experience
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way
• Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office
• Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software
• Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office
• Handle team member and patient questions in the absence of the Office Manager
• Active and ongoing communication with Office Manager
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Perform other duties that may be necessary or in the best interest of the organization

Requirements

• Management experience
• Experience working in eyecare/optical
• High School Diploma or GED Equivalent
• Strong customer service skills
• Excitement to learn and grow

Nice-to-haves

• Associates or Bachelor's degree in Business Administration or Healthcare Management preferred
• Previous optical management experience preferred
• Industry related experience preferred

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave