Assistant Office Manager - Optical experience required

About the position

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. The Assistant Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented.

Responsibilities

• Assist in managing the day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
• Lead the staff by guiding them to success through focused support and coaching.
• Effectively communicate with patients, doctors, staff and various levels of management and corporate staff.
• Answer inquiries through phone, email, and in person requests.
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Reinforce Total Patient Experience (TPE) in an effort to enhance the customer experience.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
• Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.
• Handle team member and patient questions in the absence of the Office Manager.
• Active and ongoing communication with Office Manager.
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Requirements

• Management experience.
• Experience working in eyecare/optical.
• High School Diploma or GED Equivalent.
• Strong customer service skills.
• Excitement to learn and grow.

Nice-to-haves

• Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.
• Previous optical management experience preferred.
• Industry related experience preferred.

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off and Paid Holidays.
• Competitive Base Pay + Bonus.
• Optical Education Reimbursement.
• Paid Maternity Leave.