Assistant Manager

$50,000 - $55,000/Yr

Potbelly Sandwich Shop - New Lenox, IL

Full-time - Entry Level

New Lenox, IL

Food Services and Drinking Places

About the position

The Assistant Manager at Potbelly is a co-leader responsible for fostering a positive and collaborative environment within the shop. This role emphasizes teamwork and customer satisfaction, ensuring that both team members and customers enjoy their experience. The Assistant Manager will oversee daily operations, manage staff, and contribute to a culture of belonging and fun.

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential
• Assist General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Others duties as assigned

Requirements

• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
• Strong written and verbal communication skills
• Ability to maintain deadlines and prioritize while running an effective shift
• Strong organizational skills and the ability to multitask
• Ability to stand/walk for 8-9 hours or as needed
• Ability/stamina to work a minimum of 45 hours per week
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Knowledge of Microsoft Office
• Strong business acumen
• Open availability preferred
• Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Nice-to-haves

• Knife skills are a plus
• Experience in a fast-paced environment
• Strong interviewing skills

Benefits

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities