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Assistant Manager

$37,440 - $37,440/Yr

Sanel NAPA Auto Parts - Derry, NH

posted 2 months ago

Full-time - Mid Level
Derry, NH

About the position

As an Assistant Manager at Sanel NAPA Auto Parts, you will leverage your automotive and customer service expertise to lead a team and ensure exceptional service for both wholesale and retail customers. This role involves supporting the Store Manager, driving sales and profitability, and fostering a positive work culture while adhering to safety protocols.

Responsibilities

  • Ensure team and customer safety by following safety protocols and maintaining a secure environment.
  • Uphold safety, health, and security standards.
  • Thrive in a fast-paced retail setting.
  • Interpret and follow all company policies.
  • Deliver superior customer service to drive growth, sales, and profitability.
  • Lead and engage employees to create a positive work culture.
  • Partner with teammates to support store initiatives.
  • Support the store manager in leading the team and managing operations.
  • Maximize sales, profits, and customer service.
  • Train and coach team members to achieve business goals.
  • Oversee inventory, assets, operations, and safety.
  • Maintain cleanliness of vehicles, sales floor, stockroom, and exterior areas.
  • Implement NAPA programs and continuously improve processes.
  • Build customer relationships, handle sales inquiries, and ensure a positive in-store and phone experience.
  • Perform other duties as assigned.

Requirements

  • High School diploma or GED required.
  • Possess and maintain a valid driver's license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years.
  • Effective communication skills as well as strong presentation and written skills.
  • Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
  • Passion for delivering customer care and building long term relationships.
  • Thrive off working in a very fast paced and complex environment.
  • Knowledge of cataloging and/or inventory management systems.
  • Able to diagnose problems, collect information, establish facts, draw valid conclusions, and resolve a variety of operational issues ranging from ordinary to complex.
  • Able to interpret and explain instructions, processes and policies including financial, inventory and operational reports.
  • Ability to respond rapidly and effectively to changing requirements on short notice.
  • Personal qualities of flexibility, integrity, and confidentiality.

Nice-to-haves

  • Experience in customer service preferred.
  • Automotive parts knowledge preferred.

Benefits

  • Profit sharing
  • Paid holidays
  • Disability insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Employee discount
  • Opportunities for advancement
  • Bereavement leave
  • Life insurance
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