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Wildlife Conservation Society - Central Park, WA

posted 5 days ago

Full-time - Mid Level
Central Park, WA
1,001-5,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Wildlife Conservation Society (WCS) is seeking a dedicated individual to oversee and lead designated locations, driving sales while maintaining high standards in customer service, operational efficiency, and team development. This role is crucial in team recruitment, selection, and growth, as well as in additional departments within Business Operations. The successful candidate will be responsible for ensuring that operations align with WCS's mission and business needs, while also fostering a positive work environment for both employees and guests.

Responsibilities

  • Provides leadership, supervision, and delegation of operations to unit managers and seasonal employees.
  • Trains on and emphasizes the importance of customer service, guest interactions and memorable experiences.
  • Assists with the implementation of operational systems, procedures, and policies in support of WCS's mission and business needs.
  • Assists with meeting department financial forecasts by effectively using company tools to adjust operations as needed.
  • Interviews, hires, and trains seasonal employees in accordance with company and department handbook and guidelines.
  • Progressively documents and disciplines employees to encourage improved job performance in line with WCS policies and procedures.
  • Fulfills guest's and employee needs quickly and efficiently as well as resolves complaints effectively.
  • Responsible for maintaining inventory, ordering, receiving, and storing of product, equipment, and supplies.
  • Maintains a clean and safe work environment by practicing high standards of food, human safety, and sanitation.
  • Ensures there is overall consistency and high quality of products across operations.
  • Ensures cash and inventory controls maintaining high standards of staff compliance.
  • Works collaboratively with fellow employees and managers, recognizing teamwork and diversity throughout the department to resolve conflicts respectfully and in a timely manner.
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