Assistant Manager, Virtual Branch Lending

East Coast Credit Union • Dartmouth, NS

6h • CA$76,609 - CA$90,127 • Remote

About The Position

East Coast Credit Union, Nova Scotia's largest credit union, is seeking an Assistant Manager, Virtual Lending to join their community-driven team. This role focuses on growing the digital/online portfolio, leading and coaching direct reports, and managing lending applications for Dealer Finance, Mortgages, and Loans within the Virtual Branch. The Assistant Manager will also collaborate with the Senior Manager to build and maintain relationships with dealerships and brokers, oversee outreach, and ensure smooth onboarding of new partners. The position requires professional representation of the Credit Union and building strong relationships with third parties and members.

Requirements

• A certificate or diploma in Business or Commerce.
• A minimum of five years of lending experience.
• At least two years in a supervisory role.
• An equivalent combination of training and experience in credit may be considered.
• Progressive financial services experience, including experience in member service, lending, fraud prevention, risk management, contact center, or branch operations.
• Knowledgeable of retail lending products, credit principles, financial analysis, and sound decision-making within defined lending authority.
• Experienced managing operational workflows, service levels, escalated member or partner issues, and competing priorities in a high-volume environment.
• Proven ability to coach, develop, and lead high-performing teams in a fast-paced environment.
• Acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Nice To Haves

• Experience within the Credit Union system is considered an asset.

Responsibilities

• Lead, coach, and develop the Virtual Branch Lending team, fostering a high-performance culture focused on member service, lending excellence, business growth, and risk awareness.
• Provide ongoing coaching, performance feedback, quality monitoring, and development support to Lending Specialists, reinforcing service, sales, compliance, and operational standards.
• Oversee workforce planning, scheduling, attendance management, workload distribution, and staffing levels to ensure service standards and turnaround times are achieved.
• Review and adjudicate lending applications within delegated authority, ensuring sound credit decisions aligned with policy, risk appetite, and regulatory requirements.
• Provide leadership and guidance to Lending Specialists on credit quality, financial analysis, application structure, documentation requirements, and lending best practices.
• Ensure lending applications and documentation are complete, accurate, and compliant prior to funding or member execution.
• Address complex lending scenarios, escalated member concerns, and operational issues requiring advanced judgment and decision-making.
• Serve as the primary operational contact for dealership partners and other third-party lending relationships.
• Build, maintain, and strengthen partner relationships through regular communication, issue resolution, performance monitoring, and ongoing support.
• Lead team meetings and monitor operational performance, preparing reports and insights related to lending volumes, service levels, quality, productivity, and partner performance.
• Identify opportunities to improve workflows, processes, automation, and service delivery to enhance efficiency, effectiveness, and the member experience.
• Ensure lending activities are conducted in accordance with Credit Union policies, regulatory requirements, security standards, and risk management practices.
• Promote consistent application of lending policies, sound credit practices, and appropriate escalation of higher-risk or exception-based scenarios.
• Resolve escalated member and partner concerns with professionalism, balancing member advocacy, operational requirements, and prudent risk management.
• Provide leadership coverage and operational support for other Virtual Branch leaders as required.
• Contribute to departmental projects, strategic initiatives, business development activities, and organizational priorities.

Benefits

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($76,609.28 – 90,127.42 and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer).
• Up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree