Assistant Manager, Site Innovation & Operations, NA Ecommerce

Tapestry•New York, NY

13h

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose: Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution. The successful individual will leverage their proficiency in eCommerce to… Oversee day-to-day site operations on coach.com, ensuring optimal performance and timely resolution of issues Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement Act as first line of defense for site issues, triaging and delegating to appropriate partners Define and manage issue severity levels, ensuring appropriate prioritization and response times Track, document, and drive issues through to resolution, ensuring accountability across teams Report on site diagnostics, NPS, and Medallia insights to inform decisions and improvements Lead operational communication within the greater ecom team + relevant cross functional partners Serve as primary liaison between Site Operations, Customer Care, VOC, and Digops teams Align partners on priorities, incident response, and continuous improvement initiatives Ensure clear, consistent communication of site updates, issues, and resolutions Own creation, maintenance and communication of the ecommerce site refresh/launch roadmap Communicate roadmap updates, timelines, and dependencies to stakeholders Manage setup and execution of validation calls with support and technical teams Own creation of floorset documentation and Holiday Readiness decks Support site releases, floorsets , and high traffic events to ensure operational readiness and stability

Requirements

Bachelors degree with a minimum of 1+ years of professional experience in eCommerce or equivalent combination of education and experience will be considered
Passion for eCommerce is a must , with a pulse on the competitive landscape
Outstanding attention to detail and accuracy ; a thirst for learning and success
Excellent communication skills and team-oriented mindset
Ability to effectively interact with team members and cross functional network across all levels
Demonstrate strong logical analysis and problem-solving skills
Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines
Must have strong Excel skills (i.e., knowledge of vlookups and pivot tables)

Responsibilities

Oversee day-to-day site operations on coach.com, ensuring optimal performance and timely resolution of issues
Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement
Act as first line of defense for site issues, triaging and delegating to appropriate partners
Define and manage issue severity levels, ensuring appropriate prioritization and response times
Track, document, and drive issues through to resolution, ensuring accountability across teams
Report on site diagnostics, NPS, and Medallia insights to inform decisions and improvements
Lead operational communication within the greater ecom team + relevant cross functional partners
Serve as primary liaison between Site Operations, Customer Care, VOC, and Digops teams
Align partners on priorities, incident response, and continuous improvement initiatives
Ensure clear, consistent communication of site updates, issues, and resolutions
Own creation, maintenance and communication of the ecommerce site refresh/launch roadmap
Communicate roadmap updates, timelines, and dependencies to stakeholders
Manage setup and execution of validation calls with support and technical teams
Own creation of floorset documentation and Holiday Readiness decks
Support site releases, floorsets , and high traffic events to ensure operational readiness and stability