Assistant Manager, Guest Experience | Chestnut Hill 13 Month Contract

$54,621 - $73,923/Yr

Lululemon - Newton, MA

Full-time - Entry Level

Newton, MA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Guest Experience plays a crucial role in the store leadership team at lululemon, focusing on delivering exceptional experiences for both team members and guests. This position is responsible for fostering an inclusive and supportive environment, leading team development, and ensuring that the store meets its operational and guest service goals. The Assistant Manager will engage with team members to enhance their performance and create a culture of belonging, while also addressing guest feedback and operational challenges.

Responsibilities

• Create and foster a respectful and inclusive team environment.
• Engage team members by helping them understand how their work supports the success of the store.
• Implement the Store Manager's People vision for the store.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback and coaching.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues, partnering with internal support when necessary.
• Lead an exceptional guest experience on the floor through assessing guest connection and product education.
• Provide retail floor leadership, making in-the-moment decisions for efficiency.
• Resolve guest feedback and address emergent issues, helping to 'make it right' for guests.
• Partner with other managers to review business data and metrics for planning processes.
• Maintain strategic product presentation and visual merchandising.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures.
• Accountable for delegated aspects of controllable budget and labor hours.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year people management experience.
• 1 year leadership experience, including managing business operations and administration.

Nice-to-haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.