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Rumble Boxing Boca Raton - Boca Raton, FL
posted 2 months ago
Part-time,Full-time - Entry Level
Boca Raton, FL
About the position
The Assistant Manager at Rumble Boxing is responsible for supporting the daily operations of the studio while enhancing the member experience. This role involves managing schedules, driving revenue through member engagement, and providing exceptional customer service. The Assistant Manager will also participate in promotional activities and assist in social media engagement to promote the studio's offerings.
Responsibilities
- Work with Rumble team to ensure pricing and promotional events and activities are clear
- Attend a live or virtual 3-day General Manager training
- Assist with managing the weekly schedule for maximum sales/profit
- Assist with the day-to-day operations of the studio
- Proficient in ClubReady and LeadSpeak software
- Increase top line revenue by growing member attendance and member retention
- Identify new members in each class and deliver on the Member Experience
- Ask New Members to join as members every class
- Identify existing customers who are low on their member packages and help them renew/upsell
- Provide high level customer service to Rumble clients, handling customer requests or concerns in a positive and timely manner
- Greet all customers entering the studio and develop relationships with recurring members
- Respond to customer emails and inquiries in a timely manner
- Drive non-member revenue (retail sales)
- Assist General Manager in Lead Generation Efforts
- Participate in photo shoots and content creation for social media
- Actively engage on Rumble social media channels
Requirements
- Experience in customer service or management roles
- Proficiency in ClubReady and LeadSpeak software
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Sales experience is a plus
Nice-to-haves
- Experience in the fitness industry
- Social media management skills
- Creative skills for content creation
Benefits
- Competitive Pay
- Complimentary Rumble Classes at Studio
