About the position
Hand & Stone Massage and Facial Spa Annapolis located at 2480 Solomon's Island Rd, Annapolis, MD 21401 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As an Assistant Manager, you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!
Responsibilities
- Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis.
- Successfully lead the front desk team to exceed all sales and performance goals.
- Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
- Oversee and manage daily operations of the front desk.
- Assist General Manager in managing the daily operations of the business.
- Train, monitor, and coach teams, including in-the-moment coaching.
- Assist in recruiting, onboarding, and training all new hires at the front desk.
- Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
- Passionately promote sales, promotions, and events.
- Uphold spa cleanliness standards.
- Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
Requirements
- Passion for people and providing excellent service.
- Ability to work flexible hours including nights, weekends and some holidays.
- Ability to occasionally travel for training, conferences, or other business-related activities.
- Excellent verbal and written communication skills.
- A fast learner with a positive attitude.
- Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
- A strong team player with the ability to work independently.
- Exceptional organizational skills including attention to detail and multitasking.
- Critical thinking skills, including customer conflict resolution.
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Flexible schedule
- 401(k)
