Flight Centre Brand - Assistant Location Manager & Network Support - Yonge & Eglinton

Flight Centre•Ontario, ON

1d•CA$53,000 - CA$85,000•Onsite

About The Position

At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see. We’re seeking a dedicated and enthusiastic Assistant Location Manager (ALMNS) to partner with our Location Manager in taking our Crosstown location to new heights. If you’re passionate about leadership and excited by the opportunity to inspire and guide a dynamic team, come join us and make your mark on our journey! As the Assistant Location Manager & Network Support (ALMNS), you’ll play a crucial role in supporting our Location Manager to elevate our Crosstown location. You will oversee a diverse team of travel consultants, driving network growth by managing business leads, expanding our portfolio, and ensuring exceptional service to our customers. Reporting directly to the Location Manager, you’ll ensure adherence to best practices and company policies, while helping to build a dynamic, high-performing team.

Requirements

Minimum 2 years of FCTG experience
Proven track record of developing a client base, achieving results and developing people
Consistently achieves high individual sales results, while maintaining an extensive customer base
Strong customer service focus, ensuring that customers are the number one priority and the customer experience is exceptional
Exceptional communication skills both oral and written
Ability to embrace Flight Centre systems and process changes
Proven history of preferred product strategy. Ie. Captain’s Package, insurance

Nice To Haves

Previous FCTG leadership experience is an asset

Responsibilities

Drive daily motivation across the network to achieve sales targets, including monthly reviews of individual progress. Provide ongoing coaching and development to enhance consultant productivity and ensure leads are directed to the appropriate experts—matching the right inquiry with the right expert.
Regularly review Customer Satisfaction Score (CSAT) coach consultants on sales behaviors (including call listening and chat reviews), and communicate customer experience expectations effectively across the network.
Lead efforts to boost preferred product sales within the network. Encourage consultants to engage in ongoing product training and collaborate with preferred partners for community and customer events.
Oversee adherence to One Best Way (OBW) systems and processes. Ensure the network follows proper financial procedures, including PCI compliance, financial standards, reconciliations, and banking practices.
Create and host events that engage the local community, preferred suppliers, and consultants. Promote Google reviews and scores, and serve as a brand champion.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses