Assistant Housekeeping Manager

Hersha Hospitality Management LP•New York, NY

8d•Onsite

About The Position

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. This role involves interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform according to brand or hotel standards and HHM core values. The position requires observing and monitoring staff performance, inspecting guest rooms and public areas for cleanliness, appearance, and safety, and resolving guest complaints. The Assistant Housekeeping Manager is responsible for preparing schedules, taking inventory, submitting orders, and preparing departmental paperwork. A key aspect of the role is to be aware of and communicate guest service scores to drive improvement and higher guest satisfaction, and to comply with HHM internal audit standards for key control and risk management. The role also involves maintaining departmental expenses within budget, ensuring compliance with specific brand standards, and following sustainability guidelines related to HHM’s EarthView program. Safe work practices, including MSDS and OSHA standards, are essential.

Requirements

High School diploma or equivalent preferred.
One year previous housekeeping supervisor experience required.

Responsibilities

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Prepare schedules based upon occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
Maintain departmental expenses in line with budget as described by General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.