Trulieve Cannabis Corp - Titusville, FL

posted 7 months ago

Full-time - Mid Level
Onsite - Titusville, FL
Chemical Manufacturing

About the position

The Assistant General Manager at Trulieve plays a crucial role in ensuring the delivery of an exceptional customer experience through elevated service standards. This position is designed to support the General Manager in overseeing the entire store showroom and reception team, focusing on the daily operations of the store to meet company goals and objectives. The Assistant General Manager will be responsible for planning and implementing strategies that drive service standards and positive sales results, ensuring that the store operates in compliance with regulatory requirements and Trulieve's policies and procedures. In this role, the Assistant General Manager will lead and coach teams to maintain an ultimate customer experience environment. This includes monitoring Dispensary Associate interactions with customers to ensure proper communication and handling of patient issues and escalations. The Assistant General Manager will also be responsible for department scheduling based on business needs, maintaining knowledge of loss prevention policies, and ensuring confidentiality in compliance with HIPAA guidelines. The position requires a proactive approach to identifying opportunities for improvement and communicating effectively with the team to address any concerns or updates. The ideal candidate will possess strong interpersonal skills, a business sense, and professionalism to communicate with all levels of management and staff. They must be highly motivated, confident, and adaptable to changing priorities, with the ability to work independently in a dynamic, fast-paced environment. The Assistant General Manager will also be responsible for training, developing, and evaluating the patient consultant team, ensuring that all team members uphold the company's service standards and accountability to meet specific objectives.

Responsibilities

  • Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
  • Responsible for department scheduling based on business needs.
  • Maintain an ultimate customer experience environment by leading and coaching teams to company service standards.
  • Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
  • Partner with the General Manager to provide coaching, training and development to the showroom team that is focused on company/service standards and accountability to meeting team specific objectives.
  • Monitor Dispensary Associate interactions with customers, ensuring proper verbiage is being used.
  • Responsible for handling and resolving patient issues and escalations.
  • Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates.
  • Maintain knowledge of loss prevention policies and procedures.
  • Maintain strictest confidentiality in compliance with HIPAA guidelines.
  • Maintain good working relationships with other store operating areas as needed.
  • Perform any other tasks that have been assigned by management.

Requirements

  • Minimum of an associate degree is preferred.
  • Must be at least 21 years of age.
  • Must have prior cash handling experience.
  • Management experience, preferably in retail and/or customer service area is a plus.
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
  • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
  • Strong attention to detail; time-management, prioritization and organizational skills.
  • Must possess the ability to train, develop and evaluate a patient consultant team.
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
  • Must be computer literate.
  • Must possess the mental and physical capacities necessary to perform the job duties.
  • Must possess a valid driver's license and a clear driving record.
  • Must be able to pass a comprehensive background record check and drug screening.

Nice-to-haves

  • Experience in the cannabis industry is a plus.
  • Bilingual skills may be beneficial for customer interactions.

Benefits

  • Comprehensive benefits package including paid time off.
  • Flexible working hours depending on store needs.
  • Opportunity for career growth within a rapidly growing company.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service