Trulieve Cannabis Corp - Titusville, FL
posted 7 months ago
The Assistant General Manager at Trulieve plays a crucial role in ensuring the delivery of an exceptional customer experience through elevated service standards. This position is designed to support the General Manager in overseeing the entire store showroom and reception team, focusing on the daily operations of the store to meet company goals and objectives. The Assistant General Manager will be responsible for planning and implementing strategies that drive service standards and positive sales results, ensuring that the store operates in compliance with regulatory requirements and Trulieve's policies and procedures. In this role, the Assistant General Manager will lead and coach teams to maintain an ultimate customer experience environment. This includes monitoring Dispensary Associate interactions with customers to ensure proper communication and handling of patient issues and escalations. The Assistant General Manager will also be responsible for department scheduling based on business needs, maintaining knowledge of loss prevention policies, and ensuring confidentiality in compliance with HIPAA guidelines. The position requires a proactive approach to identifying opportunities for improvement and communicating effectively with the team to address any concerns or updates. The ideal candidate will possess strong interpersonal skills, a business sense, and professionalism to communicate with all levels of management and staff. They must be highly motivated, confident, and adaptable to changing priorities, with the ability to work independently in a dynamic, fast-paced environment. The Assistant General Manager will also be responsible for training, developing, and evaluating the patient consultant team, ensuring that all team members uphold the company's service standards and accountability to meet specific objectives.