Assistant General Manager

Topgolf • Akron, OH

6d • Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We're looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role isn't a steppingstone you coast through. It's where you prove you're ready for the next level. If you want to grow into a General Manager role by actually doing the work, this is where that happens. The Assistant General Manager supports the General Manager in leading the entire venue operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events — ensuring every part of the operation runs at a high standard. The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.

Requirements

• 5 + years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi- unit operation
• Proven track record of leading mul ti- unit operations in a high-volume environment
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Nice To Haves

• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.

Responsibilities

• Oversee department managers and their teams in delivering best-in-class guest experiences
• Hold leaders accountable for operating standards, staffing, and guest and team safety
• Step into the GM role during absences, owning full venue accountability
• Forecast and manage sales and expenses across departments
• Leverage business metrics and trends to drive performance and maximize profitability
• Coach and develop direct reports, investing in their growth as leaders
• Drive team member engagement across all departments
• Support effective hiring, scheduling, and team building across the venue
• Delegate with clarity and follow up to ensure execution
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Champion a culture of hospitality across every touchpoint
• Use guest feedback and operational data to continuously improve the experience
• Cultivate relationships with community leaders and local organizations
• Support brand-building events, partnerships, and activations
• Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree