Assistant General Manager - The Mansions - MGM Grand
About The Position
The Assistant General Manager of Mansions in MGM Grand supports the General Manager in delivering exceptional, ultra-luxury leadership and refined operational excellence, guiding the restaurant service team in alignment with MGM Resorts’ prestigious brand standards. This role drives financial performance while curating talent through thoughtful development, scheduling, and training, and ensures the seamless execution of elevated F&B initiatives. With an unwavering commitment to a sophisticated and impeccably maintained environment, the Assistant General Manager is instrumental in crafting bespoke, world-class guest experiences and delivering the highest levels of personalized service and satisfaction, all in accordance with company policies and procedures.
Requirements
- High School Diploma, GED or equivalent
- Previous experience working in a high-volume restaurant OR Previous experience in a luxury or fine-dining restaurant.
- Previous experience managing employees under a collective bargaining agreement.
- Must be 21 years of age or older
Nice To Haves
- 2nd language skills preferred: Chinese dialect- Cantonese& Mandarin, Korean, Japanese
Responsibilities
- Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability.
- Execute on the restaurant’s business plan and assist General Manager with developing and executing tactics to achieve goals and targets.
- Assist General Manager with managing Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.
- Manages Restaurant’s guest feedback channels through approved company practices.
- Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.
- Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the restaurant staff.
- Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
- Maintain the highest standards of health, sanitation and cleanliness with in all areas of Beverage.
- Responsible for completion of all company compliance training by the restaurant staff.
- Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
