Assistant General Manager

Village Pet Care LLC•Spring, TX

9h•Onsite

About The Position

Are you a pet enthusiast with a flair for leadership and a passion for customer service? At Pawtown Pet Resort, we're seeking a dynamic and dedicated Assistant Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy, we'd love to have you on board! Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you are ready to take on a leadership role in a pet-focused business and be part of an energetic and dedicated team, we'd love to meet you! Apply today to join Pawtown Pet Resort as an Assistant Manager, and let's create a wonderful experience for pets and their owners together!

Requirements

A deep love for animals and comfort working with a variety of pets and understanding their needs.
Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry.
Strong verbal and written communication skills.
The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
A collaborative mindset and a positive attitude toward teamwork.
Looking for an opportunity to advance professionally in a dynamic environment.

Responsibilities

Work alongside the Resort Manager to ensure the smooth operation of the pet resort, including assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
Assist in hiring, training, and mentoring team members, fostering a positive work environment, conducting performance evaluations, and helping team members grow in their roles.
Engage with pet owners, addressing their needs and resolving any issues to ensure each client feels valued and their pets are treated with care and respect.
Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations, ensuring compliance with health and safety standards and taking prompt action to address any concerns.
Keep track of supplies and equipment, managing relationships with vendors, placing orders, and monitoring inventory levels.
Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming, including creating individualized care plans for pets with specific needs.
Assist in organizing special events, promotions, and themed days, and collaborate with the marketing team to promote events and attract new customers.
Help manage the resort's administrative tasks, including payroll, scheduling, and reporting, and support the manager with budgeting and financial tracking.