Assistant General Manager

Hardees Restaurants - Knoxville, TN

Part-time - Entry Level

Knoxville, TN

5,001-10,000 employees

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing the daily operations of a Hardee's restaurant, ensuring compliance with company standards in areas such as product preparation, customer service, and financial accountability. The AGM plays a crucial role in training and coaching staff to achieve key results in people management, customer satisfaction, sales, and profitability.

Responsibilities

• Assist the GM in directing daily operations of the restaurant.
• Ensure compliance with company standards in product preparation and delivery, customer service, and financial accountability.
• Select, train, and coach employees to achieve performance goals.
• Monitor and provide training on all job duties for each position in the restaurant.
• Drive a customer-focused culture and resolve customer issues effectively.
• Create schedules and complete inventory orders in the GM's absence.
• Ensure food safety standards are met during shifts.
• Analyze sales, labor, and inventory to achieve margin and sales growth targets.
• Communicate effectively with team members, guests, and vendors.

Requirements

• High school diploma or GED required; associate degree or higher preferred.
• Minimum of one year experience in restaurant operations or equivalent education and experience.
• Proficient working knowledge of Microsoft Office applications.
• Ability to work a flexible schedule including days, nights, and weekends.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Strong leadership and team-building skills.

Benefits

• Flexible scheduling options.
• Opportunities for career advancement.
• Employee discounts on meals.