Assistant General Manager

About the position

As an Assistant General Manager at Team Lyders, you'll support daily operations, develop team members, manage financials, and ensure your store's culture, safety, and success. This role prepares you for General Manager responsibilities while driving team and restaurant growth.

Responsibilities

• Assist in recruiting, training, and developing top talent.
• Coach and mentor Team Members and Shift Leaders (SL) to achieve performance excellence.
• Foster a positive and inclusive workplace culture, championing Team Lyders' core values.
• Provide performance feedback and help resolve team conflicts.
• Ensure the restaurant operates within brand and company standards.
• Foster a safe, welcoming environment for employees and customers.
• Oversee operational tasks, including labor scheduling, inventory, and health and safety compliance.
• Handle customer feedback and coach the team on exceeding guest expectations.
• Support profit and loss management by maintaining cash controls, inventory, and labor optimization.
• Monitor financial reports and take actions to improve results.
• Maintain restaurant facilities and equipment through preventative maintenance and operational checks.

Requirements

• High School Diploma or GED minimum.
• 2 years of leadership experience in the QSR or retail environment.
• Strong analytical, decision-making, and conflict-resolution skills.
• Excellent communication skills and a proven track record in team building.
• Passion for delivering excellence in food quality, service, cleanliness, and operational speed.
• Proficient in basic business math and computer literacy.
• A dynamic, energetic, and proactive leader who drives results and inspires the team.
• Willingness to work a 50-hour workweek, including evenings, weekends, and extended shifts as required.