Assistant General Manager, HOA

Associa - Aldie, VA

Full-time - Mid Level

Aldie, VA

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Assistant General Manager serves as a key liaison among the General Manager, homeowners, Board of Directors, Committee Members, and the association management staff. This onsite role involves assisting the General Manager with various administrative, clerical, and project management tasks, emphasizing team collaboration and customer service to ensure the smooth operation of the community association.

Responsibilities

• Assist General Manager with implementation of Board policy and directives within the management agreement.
• Work with the board on strategic initiatives, policy governance, and association projects.
• Inspect property to ensure maintenance and compliance with HOA codes, rules, and regulations.
• Issue violation letters to homeowners and follow up to ensure corrections are made.
• Meet and greet homeowners, residents, Board members, maintenance vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data entry and update information in the database; record and track documents and information.
• Assist in creating and managing budgets; review financial reports and interpret financial statements.
• Submit RFPs, manage the bidding and vendor selection process, and develop vendor relationships.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors.
• Prepare board packages and coordinate monthly and annual board meetings.
• Create and send out weekly mass communications to homeowners regarding maintenance, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow up on Board decisions.
• Assist with other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors and the General Manager's role in relation to homeowners.
• CMCA, AMS, or PCAM certification preferred.
• Customer service driven and team-oriented with a consultative approach.
• Confident in experience and collaborative approach.
• Financial acumen with the ability to read and interpret financial statements.
• Effective project management skills with the ability to prioritize and manage multiple projects.
• Excellent communication skills (written and spoken) and conflict resolution techniques.