Assistant General Manager - Bergen County

$112,920 - $188,400/Yr

Bloomingdale's

Full-time - Mid Level

1,001-5,000 employees

General Merchandise Retailers

About the position

The Assistant General Manager (AGM) at Bloomingdale's is a pivotal leadership role that supports the General Manager in overseeing store operations. The AGM is responsible for driving sales performance, enhancing customer experience, and developing store leadership. This position requires a strategic mindset to implement long-term plans while managing day-to-day operations effectively. The AGM plays a crucial role in fostering a customer-centric culture and ensuring the store meets its performance metrics.

Responsibilities

• Deliver performance metrics to plan in store: Sales, Net Promoter Score, Loyallist, Client Sales, and omnichannel selling and fulfillment metrics.
• Effectively partner with Operations leadership to manage store-controlled elements of profit and loss, including store payroll and non-payroll expense and shortage.
• Analyze data and ground intelligence to identify and capitalize on key business opportunities with trade area leadership and central merchants.
• Cultivate a customer-centric store culture and advocate for improvements to support the in-store customer experience.
• Model outstanding customer care and lead the execution of top customer strategies.
• Execute merchant strategies with appropriate advocacy and localization for the store customer.
• Develop collaborative and results-producing relationships with store, trade area, and central business partners.
• Set clear expectations for leadership behavior and accountability for results; empower others to make decisions.
• Lead by example as an active coach, providing ongoing feedback and guidance.
• Develop a strong bench of managers for future leadership positions.
• Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities.
• Champion the use of selling technology to support a seamless customer experience.
• Drive store associate engagement by building teams committed to a diverse and inclusive environment.

Requirements

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years of direct experience in retail management.
• Excellent written and verbal communication skills.
• Strong mathematical skills, including the ability to compute rates, ratios, and percentages.
• Strong critical thinking and strategic mindset.
• Proven ability to implement multifaceted retail strategies that drive business outcomes.
• Strong leadership profile and customer service orientation.
• Experience leading in a dynamic, fast-paced retail environment.
• Ability to work a flexible schedule based on department and company needs.

Nice-to-haves

• Experience in luxury retail environments.
• Familiarity with omnichannel retail strategies.
• Proven track record of developing leadership talent.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance