Assistant Front Office Manager

About the position

The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.

Responsibilities

• Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate.
• Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules.
• Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed.
• Answer inquiries pertaining to hotel services, registration, shopping, dining and travel directions.
• Handle cash and credit card transactions and process guest accounts.
• As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant.
• Deputize in the absence of the Front Office Manager.
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
• Any and all other work as required to complete the primary purpose of the position.

Requirements

• Prior customer service experience.
• High School Diploma or equivalent.
• Use computers and computer systems (including hardware and software) to enter data, or process information.
• Able to lift a minimum of 50lbs occasionally.
• Able to stand and/or walk for duration of schedule shift.
• Able to read, write and communicate effectively in English.
• Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays.

Nice-to-haves

• Hospitality industry experience preferred.
• Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Benefits

• 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation.
• DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Make a difference through Atrium’s community service and volunteer programs.