Trump Hotel Collection - Doral, FL

posted about 1 month ago

Full-time - Mid Level
Doral, FL
Accommodation

About the position

The position assists senior Front Office leadership with the implementation of quality standards to guarantee total guest satisfaction. The role involves monitoring Front Office systems that directly impact guests, ensuring proper procedures are followed for an outstanding guest experience, and communicating with guests and associates to resolve issues. Additionally, the position supports the coordination of sales site visits and special requests to achieve guest satisfaction.

Responsibilities

  • Assist senior Front Office leadership to monitor all Front Office systems that directly impact the guest.
  • Communicate with guests and associates both verbally and in writing to answer questions and resolve issues.
  • Assist in the coordination of sales site visits and special housekeeping requests.
  • Ensure guest reservation policies, standards, and procedures are met.
  • Resolve service breakdowns to guest satisfaction and meet special guest requests.
  • Coordinate processes that align marketing, resort operations, and revenue management.

Requirements

  • High school graduate or equivalent required; four-year college degree preferred.
  • Minimum of 3-5 years Front Office, Guest Services, and/or Housekeeping management experience in a similar size operation.
  • Knowledge of computer systems for registration, reservations, and backup systems.
  • Ability to read, write, speak, and understand the English language.
  • Ability to develop associates for advancement.
  • Ability to effectively deal with internal and external guests with tact, patience, and diplomacy.
  • Knowledge of basic sanitation requirements and relevant chemicals.

Benefits

  • Regular attendance in conformance with the standards established by Doral Golf Resort & Spa is essential.
  • Opportunity for advancement within the resort and corporation.
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