Assistant Food & Beverage Manager - The Ritz-Carlton, Chicago

Sage Hospitality Resources, LLP - Chicago, IL

Full-time - Entry Level

Chicago, IL

Accommodation

About the position

The Assistant Food & Beverage Manager assists in the management of daily restaurant operations, Room Service, Bar, and catering in order to achieve customer satisfaction and quality service. This role involves managing menu updates, promotions, guest service, and accurate ordering. The Assistant Manager implements beverage and liquor control procedures and ensures compliance with liquor laws while aligning with company policies and brand standards. The position is responsible for quality service, achieving financial and service goals, and managing within approved budgets.

Responsibilities

• Assist in overall supervision of the department as outlined in manager's job description.
• Complete environmental checklist for dining room.
• Spot check liquor pars and order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach and correct staff's service.
• Monitor each guest experience.
• Examine food preparation and beverage presentation.
• Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
• Assist manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly.
• Participate in recruitment, management and discipline of associates as needed.
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Familiar with and adhere to all liquor liability laws.
• Know emergency procedures and work to prevent accidents.

Requirements

• More than two years of post high school education.
• One to two years of employment in a related position with this company or other organization(s).
• Excellent comprehension for assisting with guest and associate matters.
• Vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
• Excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Knowledge of chemicals/agents for training purposes.

Benefits

• Medical
• Dental
• 401K
• PTO
• Sick Time
• Marriott Discount