Assistant Department Manager (Installation Materials)
About The Position
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. The Assistant Department Manager will act and work in a manner that is consistent with the company’s core values and demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures. They will also demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail, which include People, Position, Product, Presentation, Price, Promotion, and Purchasing. This role involves providing direction to all product sales specialists to ensure a highly attentive and accurate level of customer service, completing all product specialist certification courses, and demonstrating a thorough understanding of merchandise and installation. The Assistant Department Manager is responsible for the overall merchandising, pricing, and organization of the department, communicating standard operating procedure direction and changes to all associates in a timely manner, and completing Industrial Truck (forklift) proficiency testing and certification. They will also communicate inventory needs to management, direct and assist the processing of merchandise to the showroom floor, validate all product placement and pricing within the department, greet every customer in a helpful and courteous manner, assist customers with product questions and selections, process customers at check-out using the point of sale (POS) system, and handle customer refunds and exchanges according to established guidelines. Additionally, this role involves presenting ‘how-to’ classes to customers, following established cash, check, and charge card acceptance procedures, answering the telephone according to accepted guidelines, stocking and tagging merchandise displays, and creating price tags and merchandise signs. The Assistant Department Manager must also maintain the integrity of the Company’s business operations and reputation, ensure compliance with its policies and procedures, and contribute to a safe and secure work environment.
Requirements
- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Nice To Haves
- Qualified applicants with criminal histories, such as arrest or conviction records, will be considered for employment in accordance with the Los Angeles County Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable law.
Responsibilities
- Training and developing Product Sales Specialists.
- Ensuring customers have a positive shopping experience through exceptional customer service and product information.
- Acting and working in a manner consistent with company’s core values.
- Demonstrating thorough understanding and compliance with safe lifting practices and standard operating procedures.
- Driving and teaching the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
- Providing direction to product sales specialists to ensure attentive and accurate customer service.
- Completing all product specialist certification courses.
- Demonstrating thorough understanding of merchandise and installation.
- Ensuring overall merchandising, pricing, and organization of the department.
- Communicating standard operating procedure direction and changes to associates.
- Completing Industrial Truck (forklift) proficiency testing and certification.
- Communicating inventory needs to management.
- Directing and assisting the processing of merchandise to the showroom floor.
- Validating all product placement and pricing within the department.
- Greeting every customer in a helpful and courteous manner.
- Assisting customers with product questions and selections.
- Processing customers at check-out using the point of sale (POS) system.
- Processing customer refunds and exchanges according to established guidelines.
- Presenting ‘how-to’ classes to customers.
- Following established cash, check, and charge card acceptance procedures.
- Answering the telephone according to accepted guidelines.
- Stocking and tagging merchandise displays.
- Creating price tags and merchandise signs.
- Maintaining the integrity of the Company’s business operations and reputation.
- Ensuring compliance with policies and procedures, including handling confidential information, currency, and other forms of payment.
- Contributing to a safe and secure work environment for associates, customers, third-parties, and Company property.
Benefits
- Bonus opportunities & career advancement opportunities at every level
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
